Amongst the various fields in professional services, marketing suffers from a glaring weakness that I find rather ironic.
I tend to agree with Freddy Nager of Atomic Tango on many things, so I find his incisive ramblings both entertaining and refreshing. Below is a reproduction of his blog post, titled ‘The Scaries Words You Can Say To Any Consultant: “Can I Pick Your Brain?”‘ from 5 June 2013.
I once had lunch with a fellow college alumnus who owned an IT firm with $17 million in annual sales. He had asked for my help to do more marketing to his current customers, so one of my recommendations was to create an email newsletter. He loved the idea, so I gave him a few more details on how it would work. He asked how much I would charge to create and manage it. When I gave him my rates, he said they sounded “very reasonable” and promised to email me later to work out the terms. He then paid for my lunch (a turkey sandwich and Coke) and I never heard from him again… That is, until a few weeks later when I received his company newsletter, which he had amateurishly composed using his Outlook account. So not only did he not hire me, he also put me on his subscriber list without my permission.
The sandwich wasn’t even that good.
You’d think I would learn from this and many similar incidents, but to this day, I still give away advice far too freely. The bait comes in the form of RFPs (Ripe For Pilfering Requests For Proposal), invitations to pitch, and people calling to “pick my brain.” The first two sound nice but are actually quite enervating. But it’s the last one that makes my skin crawl. When someone asks to “pick my brain,” I picture zombie vultures taking turns pecking away at my frontal lobe…
If the person is a close friend or former student, I’m happy to chat, but only if they promise to never say “pick your brain” again. I thought I was the only one who cringes at that expression, until I read this blogpost by publicist Nicole Jordan: “No. You Can’t Pick My Brain.” Jordan writes about all the people who ask for her advice in exchange for coffee:
“When you are a creative individual who is a ‘popcorn machine,’ as my mom says, that spits out ideas on a continual basis, doling out advice is no big thing. It’s easy to have coffee with someone whose company I enjoy, most who will ultimately take my ideas and somehow help it benefit their business. Whatevs.
I used to do this a lot more than I do now because here’s the thing I finally came to terms with that helped me start standing my ground: My popcorn machine has value…
I do have my own work schedule and my ‘life balance’ that I attempt and it leaves me little free time to ‘donate’ to others. I appreciate that I am seen as a resource for the community but some of the requests have shown me a repeated trend – people need ideas. A lot of them.
Strategic and creative counsel is one of the most under-monetized aspects of being in the communications and marketing business. Would you ask a lawyer to coffee to ‘pick his brain?’ Do you think a profession as ruthless as they are known, and whose services are enlisted regularly and paid well for, would dole out a hour advice to you for $3.50? Unless he’s your dear friend, what’s in it for him?”
Amen, Sister Jordan, amen.
I also fully join Jordan in vehemently rejecting the argument that “you can give ideas but it doesn’t matter if they can’t execute.” The truth is, they DO execute your ideas — by themselves or by exploiting interns or by contracting some firm in India. Sure, they’ll ultimately screw up, but guess who gets the blame? “Hey, consultant dude, your idea didn’t work…”
When I shared Jordan’s article on Facebook, another marketer chimed in:
“OMG, that just happened to us. A potential client, hearing what we had planned for his social marketing strategy, decided he could just implement the basics on his own and, sure enough, he’s already started to botch it. When will people learn that they CANNOT do everything.”
I believe it was Michael Eisner who once said, “Ideas are all that matter. You can hire people to do everything else.” Unfortunately, far too many people think they only need to pay for the “everything else.” And sometimes they try to get that for free, too. (See “spec work” and “crowdsourcing” and “internships for credit only.”)
Time to take a stand against the zombies. It means I won’t get as many free turkey sandwiches, but what the hell: “Knowledge workers of the world unite! You have nothing to lose but your brains!”
One of the underlying problems is that Marketing has failed to market itself as a field of expertise, unlike other consulting disciplines such as accountants, lawyers and even management consultants. Marketing consultants do not enjoy the same aura of impenetrable expertise that others do, which is why many people feel that they can do it themselves. You see this in evidence everyday, everywhere.
Everyone from the beancounter to the IT egghead has something to say about matters of marketing. The CEO’s wife, the vice president’s son-in-law’s brother-in-law, the finance director’s third cousin, the company driver… EVERYONE has something to ‘contribute’ (I adore that word). But only the guys in IT have an opinion on how to deal with VAT in the sales order and inventory management systems without cocking up the price book, margin calculation and asset valuation.
Because EVERYONE is a marketing expert.
Or, perhaps because nobody is.